Top two positions
A list of the top 10 ministries and departments Indian government has been posted by the Ministry of Labour in Twitter about grievances taken by people for the last seven months, along with data for July. The Department of Financial Services (Banking Division) has topped the maximum disposal of appeals, second only to the Ministry of Labour and Employment, in the last seven months, from January 1 to July 31. But the Ministry of Labour and Employment ranked first, getting the maximum citizen feedback for the month of July 2023 with 48%, and the Department of Financial Services (Banking Division) came in second.
These above details of people’s grievances are based on data taken by the BSNL feedback call center, which is regulated by the Department of CPGRAMS. On August 21, the Ministry of Labour tweeted this information.
PG appeal report of last seven months
PG appeal report of July month:
Tweet by Ministry of Labour:
Data of last Seven months
Data of July month
Also read:
German minister paid first time through UPI
About CPGRAMS
Services
Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/ Departments of Government of India and States. Every Ministry and States have role-based access to this system. CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.
Grievances system
The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant. CPGRAMS also provides appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. After closure of grievance if the complainant is not satisfied with the resolution, he/she can provide feedback. If the rating is ‘Poor’ the option to file an appeal is enabled. The status of the Appeal can also be tracked by the petitioner with the grievance registration number.
Issues which are not taken up for redress :
RTI Matters
Court related / Subjudice matters
Religious matters
Suggestions -Grievances of Government employees concerning their service matters including disciplinary proceedings etc.
Also read:
India's new proposed bills to replace old IPC and CrPC